China Product Quality — Let’s Talk Contracts

I was terribly bored reading yet another story about product quality problems coming out of a Chinese factory. My weekend had been going really well up to that point, although as an aside, I would like to point out that vodka and Aqua Dots are not a good mix. You might be sitting there happy, after downing a few drinks and sucking on seven or eight psychedelic beads, but the hangover is simply not worth it. Friendly advice: seek entertainment elsewhere.

I’ve tried to read the usual stories about who was responsible, what cost-cutting policies were at fault, who knew what and when, but none of it is remotely interesting anymore.

Here’s what I’m thinking about. I have a manufacturing/sourcing agreement to draft this week for a U.S. client. Haven’t done one of these for a few months, and what with everything going on these days, I’m wondering how to beef it up for the protection of my client. Clearly the rules are changing, so these contracts better change too. Some initial thoughts:

1. Materials Specifications — sometimes these are comprehensive, sometimes not. In any event, these are sometimes not provided as attachments to master manufacturing agreements. I think this needs to be standard practice in every instance, and much more detail needs to be included even for low-ticket consumer items.

2. Inspections — most agreements provide for an inspection schedule that includes first batch, ongoing spot checks, and the general ability to inspect at the convenience of the purchaser. All well and good, but I think I would like to see a provision for special inspections in light of any material change in the manufacturing process, including changes to parts/materials used. Cost to be borne by the manufacturer, of course.

3. Material Changes — this might be the heart of where I’m going with all this. I’m thinking of special provisions that mandate disclosure if any raw material, process, or substance that is used to manufacture the product is changed. Sufficient level of detail should be disclosed so that purchaser can decide whether or not to conduct inspections and/or testing of new products. In the latest "scandal" the glue in question was apparently substituted by the manufacturer and not disclosed to the purchaser:

The toxic glue ingredient used by the Shenzhen factory reportedly costs less than one-third what the ingredient that was supposed to be on the beads costs. [International distributor] Moose Enterprise said in a statement last week that it had not been notified when its supplier changed ingredients. <LINK>

4. Failure to Disclose — it goes without saying that any failure for the manufacturer to disclose a significant change would subject it to increased liability, including tight indemnification for any future disputes.

OK, so I realize that this will not work for all situations. A lot of manufacturers over here will not be able to meet these requirements, and a lot of products require frequent changes to materials and processes such that continuous inspections would blow the crap out of miniscule profit margins. Understood. Perhaps, though, these kinds of provisions could be used when appropriate, and the spirit of this can be approached as closely as possible as the situation allows.

Just trying to be constructive. It’s a lot more interesting than hearing the same guy from MOFCOM telling everyone to calm down.


4 Comments

  1. Not sure I like your no changes provision.

    The rule is: follow the specification exactly. No deviations from the specification are permitted. Then you can work out a procedure for revising the specification if necessary. If you allow change by notice, then you introduce a presumption that change is OK, which is probably not a very good idea. You always want to be able to say: here is the agreement, here is the specification, you deviated, you are responsible. If they say: but we told you we would deviate, you then say, your deviation was not formalized in a new specification so you are still liable.

  2. He’s right. That’s a better way to go. You still get the benefit of full disclosure, but the purchaser has complete control. Easier when it comes to dispute resolution/evidence as well.

  3. Thanks for the live lesson on contract law. Just wondering what the choce of law would be in case of arbitration?

  4. If we’re talking about a small to mid-sized local factory with all assets in China, I would usually go with CIETAC arbitration/Chinese law. CIETAC has taken a lot of hits recently in some circles, but in this case I would use it.

    Second option, and with a larger manufacturer, HKIAC.